Shipping & Handling
On average the package is delivered in the time period of two weeks depending on your location. Most orders come with a tracking number that enables you to follow your package at all time.
Once an order is placed and payment has been successful, it will be dispatched using one of our standard delivery options selected. We shall not be liable for delays and/or failures in delivery. Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If goods do not arrive within your chosen delivery period, please contact us to investigate the non-arrival.
Prices and taxes
All our products include free delivery worldwide. Tariffs, duties and local taxes in the recipient’s country, if applicable, are born by the Customer.
If you change your mind about your purchase, you have the option to cancel your order within one hour of purchase. To cancel your order, please contact us directly.
Please remember, the cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders, they are locked for processing and can no longer be cancelled.
Any claims for defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.