Terms of Service

General Conditions

HELLOLALUNE is a fashion company founded in Zurich Switzerland. The terms, policies and conditions (collectively known as “Conditions”) described below govern the use of this site (referred to as “HELLO LA LUNE” or “HLL” or“boutique” or “site”). Your use and/or placement of any order indicate your acceptance of these Conditions.


We guarantee the privacy of your personal information.

Your data will only be used to inform you of our offers and will not be given, sold or otherwise transferred to a third party except our e-commerce platform host Shopify Inc. (https://www.shopify.com/legal/privacy) and for legal obligations or to deliver goods ordered. We keep your personal information private and secure. When you make a purchase from our boutique, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the HLL site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Privacy on Other Web Sites Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. HLL is not responsible for the actions of third parties.


Once an order is placed and payment has been successful, it will be dispatched using one of our standard delivery options selected. We shall not be liable for delays and/or failures in delivery. Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If goods do not arrive within your chosen delivery period, please contact us to investigate the non-arrival.

Prices and taxes

All our products include free delivery worldwide.

All HLL products are imported from Europe or USA depending on the item, therefore duties taxes may apply for customers especially in Switzerland. Tariffs, duties and local taxes in the recipient’s country, if applicable, are born by the Customer.


If you change your mind about your purchase, you have the option to cancel your order within one hour of purchase. To cancel your order, please contact us directly.

If you have any issues with your delivery please contact us at admin(@)hellolalune.com and we will do our best to sort it out for you.

Please remember, the cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders, they are locked for processing and can no longer be cancelled.

All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was sent to you.  

If a replacement item is not available, we will refund the final purchase price.



Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HLL reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.



Prices displayed on the site are exclusive of certain taxes and other expenses (VAT, shipping charges, tariffs, insurance, local and/or excise taxes). The final price of the products the Customer intends to order is indicated on the summary screen of his order. Prices are subject to change. HLL will inform the Customer of any change in price prior to any new order. HLL will accept the Order and subsequently ship the products to the Customer only after payment has been successfully processed and approved. Consequently, the Customer always prepays for the products.

The products are exclusively paid by credit card or PayPal. We accept the following credit cards: Visa, MasterCard, AMEX and Apple Pay. There is no surcharge for using your credit card to make purchases with HLL. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


The Customer is responsible for his own choice of items. The Customer is responsible for the payment of all tariffs, duties or local taxes if applicable in the recipient’s country.



In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, HLL shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. HLL shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HLL shall immediately issue a credit to your credit card account in the amount of the incorrect price.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that HLL is not responsible for the operation of or content located on or through any such site.



This site is operated by HLL. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of HLL, Copyright © 2020, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without HLL's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.



The law applicable to the present Terms of Sale is governed under Swiss law. If the customer is a corporation, all disputes related to the present Terms of Sale will be submitted to the exclusive competence of the courts of the jurisdiction of Geneva, Switzerland.


These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether HLL signs them or not. HLL reserves the right to make changes to this site and these Conditions at any time.